Reference

Terms That Govern Your Mostpay Account

These terms set out what you can expect from us and what we ask of you when you access Mostpay, where permitted under your local law and eligible region.

Eligibility & Age VerificationbKash, Nagad, Rocket PaymentsAccount Suspension PolicyJurisdiction ComplianceDispute Resolution
Mostpay Terms That Govern Your Mostpay Account
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights

Your account data is stored securely and is not shared with third parties outside what is required to process payments through bKash, Nagad, or Rocket. You can request a copy of the data we hold on your account, or ask us to close it, by contacting support with your registered mobile number. We retain transaction records for the period required under applicable financial regulations.

Account Security

We use encrypted connections for all account sessions. If you suspect unauthorised access, change your password immediately and contact support to flag the account.

Cookie Use

Cookies keep your session active across pages and remember your preferred payment method. You can manage cookie settings from your browser at any time.

Data Requests

To access, correct, or delete your personal data, submit a request through live chat or email. We aim to respond within the timeframe required by applicable law.

Retention Policy

We keep account and payment records for as long as required by financial regulations in the regions where we operate. Closed accounts are anonymised after the retention period.

CONTACT PATHS

Reach Us About These Terms

If a clause is unclear or you need to raise a concern about your account under these terms, our support team handles queries through the channels below. For payment disputes involving bKash, Nagad, or Rocket, include your transaction reference when you write in — it speeds up the review significantly.

Team online

Live Chat

Open the chat icon from any page on Mostpay. Responses during active hours are typically within a few minutes for account and terms queries.

Email Support

Write to our support address for detailed terms questions or formal account complaints. Include your registered mobile number and the relevant clause.

Help Centre

Our help centre covers common terms questions — account suspension, payment holds, and eligibility checks — with step-by-step answers.

Common Questions About These Terms

These are the questions we hear most often about account rules, eligibility, and payment terms. If yours is not here, reach us via live chat or email.

You must be of eligible age under your local law and in a region where the service is permitted. We verify identity before processing withdrawals, so keep your details accurate.

Accounts accessed from regions where the service is not permitted may be suspended. Any pending balance is reviewed under our terms before a decision on release is made.

No. One account per person is the rule. Duplicate accounts are flagged during payment verification and may result in both accounts being suspended pending review.

Contact support with your bKash, Nagad, or Rocket transaction reference and the date. We investigate payment disputes and respond within the timeframe stated in our policy.

Send a request through live chat or email with your registered mobile number. Data requests and account closures are handled in line with applicable regulations.

We post updates on this page. Continued use of your account after the effective date of a change means you accept the revised terms. Check this page periodically.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.