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How Mostpay Handles Your Personal Information

This page explains what data Mostpay collects when you access our platform, how we use it, and what rights you have over it. Access to our services depends on your local law and eligible regions.

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What We Collect and Why

Mostpay Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account, we collect the information you provide — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. We also collect device and session data automatically: your IP address, browser type, and the pages you

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visit. This helps us keep your account secure and deliver the platform correctly on your phone or browser. We do not sell your personal data to third parties. We share it only where required to process a payment through bKash, Nagad, or Rocket, to comply with
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a legal obligation, or to protect the security of your account. Data shared with payment processors is limited to what those processors need to complete the transaction. We retain your account data for as long as your account is active and for a period after closure
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as required by applicable law. You may request deletion of your data at any time by contacting our support team. Whether we can fulfil that request in full depends on any legal retention obligations that apply in your jurisdiction. Availability of our services depends on local
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law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Data

If you have a question about how your data is handled, want to request a copy of your information, or need to report a concern, our support team is available to help. Use any of the channels below to get in touch.

Email Support Send your data request or privacy question to our support address. We aim to respond within a few business days of receiving your message.

Live Chat Open the chat window from your account page to speak with a support agent directly about your privacy rights or account data.

Account Help Centre Visit the Help section inside your account for step-by-step guidance on submitting a data access or deletion request.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply security measures across every part of the platform — from the moment you log in to the point a bKash or Nagad payment clears. Here is how we handle the four areas that matter most to your privacy.

Account Security

Your account is protected with password hashing and session tokens. We flag unusual login activity and may ask you to verify via OTP before allowing access from a new device.

Cookie Use

We use essential cookies to keep your session active and functional cookies to remember your preferences. You can review cookie settings from your browser at any time.

Data Retention

We keep your account data while your account is open and for a legally required period after closure. Payment records linked to bKash, Nagad, or Rocket are retained as required by applicable financial regulations.

Requesting Changes

To access, correct, or delete your personal data, contact support with your account details. We will verify your identity before processing any change to protect your information.

Common Questions About Your Privacy

These are the questions we hear most often about data, cookies, and account privacy on Mostpay.

We collect the details you provide at registration, your payment method identifiers for bKash, Nagad, or Rocket, and automatic session data such as your IP address and device type.

We share data only with payment processors like bKash, Nagad, and Rocket to complete transactions, and with authorities when legally required. We do not sell your data.

Your data is kept while your account is active and for a period after closure as required by law. You can request deletion by contacting support, subject to any legal retention obligations.

Contact our support team via live chat or email with your account details. We will verify your identity and provide your data within the timeframe required by applicable law.

Yes. Submit a deletion request through support. We will process it where permitted by law. Some records, such as payment history, may need to be retained for regulatory reasons.

We use essential cookies to keep your session running and functional cookies for preferences. You can manage or block non-essential cookies through your browser settings at any time.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoTerms & Conditions InfoMostpay Banking

How Mostpay Handles Your Personal Information

Reach Us About Your Data

How We Protect and Manage Your Information

Common Questions About Your Privacy

01 What personal data does Mostpay collect from me?

02 Does Mostpay share my data with other companies?

03 How long do you keep my account information?

04 How do I request a copy of my personal data?

05 Can I ask Mostpay to delete my data?

06 How does Mostpay handle cookies?

Privacy Policy

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