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Terms, Eligibility and Account Rules

Mostpay operates under a set of legal terms that govern how your account works, what content you can access, and where our services are available.

Account Eligibility RulesJurisdiction-Dependent AccessbKash, Nagad, Rocket CoveredPrivacy and Data HandlingTerms Subject to Change
Mostpay Terms, Eligibility and Account Rules
DATA AND SECURITY

How We Handle Your Account Data

We collect only the data needed to operate your account, verify eligibility, and process payments through bKash, Nagad, and Rocket. Data is not sold to third parties. We retain account records for the period required by applicable regulations in the jurisdictions where we operate, and no longer. You can request a copy of your data or ask us to correct inaccurate records at any time through your account settings.

Data Retention

Account and transaction records are kept for the minimum period required by applicable law. After that period, data is deleted or anonymised in line with our internal retention schedule.

Cookie Handling

We use functional and analytics cookies to keep your session active and understand how the platform performs. You can manage cookie preferences from the settings menu at any time.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Any login from an unrecognised device triggers an additional verification step before access is granted.

Your Rights and Requests

You have the right to access, correct, or request deletion of your personal data. Submit a written request through the legal enquiry form in your account settings and we respond within the timeframe required by applicable law.

LEGAL CONTACT PATHS

Reach Us About Legal and Policy Matters

If you have a question about your rights under our terms, a data request, or a concern about account eligibility, our support team handles these directly. Legal and policy queries are tracked separately from general account help so they reach the right team without delay. Response times vary; complex requests involving data or account closure may take longer than standard queries.

Account and Eligibility Queries Submit eligibility or account-status questions through the account help section. Include your registered mobile number for faster routing.
Data and Privacy Requests For data access, correction, or deletion requests, contact us via the legal enquiry form linked in your account settings panel.
Payment Dispute Support Payment disputes involving bKash, Nagad, or Rocket should be raised with your transaction reference number and the date of the transaction attached.

Common Questions About Our Terms

These are the questions we hear most often about legal eligibility, data rights, and account policy on Mostpay. If your question is not covered here, use the legal enquiry form in your account settings.

Account eligibility depends on your age and location. You must meet the minimum legal age in your jurisdiction and be in a region where our services are permitted under local law.

Access depends on local law and the eligible regions we currently serve. Not all features, payment methods, or game categories are available in every location — check the eligibility note in your account settings.

Yes. Submit a data access request through the legal enquiry form in your account settings. We process these requests within the timeframe required by applicable regulations.

Use the legal enquiry form linked in your account settings. Clearly state whether you want a correction or deletion, and include the account mobile number tied to your profile.

Transaction records are retained for the period required by applicable law. You can request a summary of your payment history through the account help section at any time.

We send a notification to the contact method registered on your account before material changes take effect. Continuing to use the platform after the notice period means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.